Boarding Agreement

The Pooch Palace Policies:

  • The Pooch Palace cannot guarantee that toys, blankets, or beds will be kept in the same condition as brought in. For safety reasons, tennis balls and rawhides are NOT allowed.
  • All dogs must have current vaccinations per their veterinarian’s recommendations.
  • We allow dogs from the same household to share a room provided they can eat together. If your dogs must be separated to eat, please book separate suites. We do not have extra room to separate dogs for eating. The second dog in the same room will receive a 40% discount. For your convenience, we now accept credit/debt cards but we add a 2% fee to the total bill for their use. Of course, we also accept cash and checks.
  • All dogs must be on a leash when entering or leaving the premises.
  • We require that you bring in your food since changing a dog’s food can cause a severe upset stomach.
  • Each meal should be pre-portioned in individual sealed baggies, we will not accept large containers of food because we do not have the storage space. You may also bring treats to be given per your instruction.
  • Reservations are required for boarding.
  • Usual pick-up and drop-off times can occur anytime between 9 AM to 12 Noon and 3 PM to 6 PM on Monday through Fridays. Appointments outside of these times , usually from 6 AM to 9 PM, are welcome and can easily be arranged since we live on the property. Pick-ups, drop-offs and tours are by appointment only on Saturday and Sundays. Pick-ups after noon are charged for that day’s stay Monday through Saturday. On Sundays, pickups are allowed from 1 PM to 9 PM but there is a FULL charge for Sunday, regardless of what time the dog is checked out.
  • We request that you kindly give us at least a 72 hour advanced notice of cancellation so that we can try to fill the vacancy.
  • WE CANNOT BOARD ANY FEMALE DOG IN HEAT. Since we may have both neutered and unneutered males, we cannot guarantee the safety of all boarders if we have a dog in heat.
  • Dog owner understands the risks involved with communal boarding of dogs. Our boarding dogs sometimes play both outside and inside with other dogs. Although we will offer reasonable care, the unpredictable personality of dogs can sometimes lead to injury. Dog owner agrees that any problem that develops with their dog will be treated as deemed best by The Pooch Palace and full financial responsibility for all expenses will be assumed by the dog owner.
  • Dog owner understands that The Pooch Palace’s liability, of any circumstance related to the dog, will not exceed the current chattel value of a dog of the same breed as the one in our care.
  • Due to the communal nature of our playgroups, and for safety/liability concerns, The Pooch Palace does not allow any aggressive dogs for boarding or daycare.